FirstRate Tools-Your Trusted manufacturer in Quality
Have questions about our products or services? Check out our FAQ section! From understanding our manufacturing processes, learning about our stringent quality controls, to exploring our diverse product range and flexible customization services – we have all your questions answered! Still have questions? Feel free to reach out to us anytime!
A:First Rate is a trusted OEM power tool manufacturer with over 20 years of experience. Our products have passed CE, GS, EMC, UL, ETL, and more standards, and our factory is ISO9001 and BSCI certified.
A: We manufacture a range of power tools and garden tools. Some of our leading products include sanders, hot air guns, electric grinders, drills, and many more. We also provide tool kits.
A: Our nearest ports are Shanghai and Ningbo.
A: Quality is our top priority. We have a stringent quality control process, with each worker handling a specific process. Our own production line enables easy quality control.
Q5: Do you provide a catalog and a price list?
A: Yes, We can provide a catalog and recommend you the products suitable for your market.
A: Our MOQs are normally 500pcs for hand-held power tools, 200pcs for bench tools, and 2000pcs for hand tools. Our lead time for bulk production is typically 40-60 days.
A: Yes, samples can be provided in 7-10 days. We can offer free power tool samples, but the shipping cost would be charged initially and then returned in the following order. pls check the details.
A: Yes, our products have CE, GS, EMC, ROHS certificates. Some products also have UL and ETL certifications.
A: Yes, for our existing customers, we can provide machine parts （such as color box, carbon brush, motor, switch） for repair or replacement.
A: You can provide us with the products you need or pictures and specifications of the products, and we will make a quotation for you.
A: We have been providing customized service for 20 years. We assure high-quality products and best quality service from initial contact to final shipment.
A: Yes, we can. Please share your requirements and we will do our best to assist.
A: Yes, we can customize the length according to your requirements.
A: Yes, we do. Some of our customers, such as Vonhaus and NETTA, are Amazon sellers.
A: Yes, we have been providing customized services, including OEM brand label, color, packaging, etc., for 20 years.
A: Yes, we provide free die-cutting and drawing with your order. Our designer can provide a draft within 5 days.
A: We provide a variety of packaging options such as color box, BMC, present box, etc.
A: Depending on the shipping method and products, we offer all kinds of packing options such as carton, pallets, wooden crate, etc.
A: We can recommend a local forwarder to help you, or we can offer DDP terms to your warehouse.
A: We normally transport goods by sea, but we can also provide air transportation if required.
A: For all new customers, we accept T/T with 30% deposit, and 70% balance before delivery(copy of B/L).
A: Yes, we can offer terms such as CFR, CIF, DDP, and so on.
A: Yes, as long as it adheres to national regulations for transport.
A: Our tools undergo rigorous quality checks before shipment to avoid batch issues. Still, we offer a one-year warranty covering manufacturing defects under normal use.
Considering the challenges of international trade, we’ll ship an additional 1% of crucial spare parts (casings, motors, switches, color boxes) with your order, enabling local repairs if necessary.